Positive
Reviews above 3.0 stars
Negative
Reviews below 3.0 stars
Average
Average of all reviews
Reviews
Total number of reviews
Reviewer opinions
Authored by me:
Reviews
4.9
out of 5 starsTanya
35-45 years old"Hayden's professional approach and the time he took explaining his recommendations and reasons for why he would suggest changes to my insurance, made me feel very confident that his knowledge and experience was right for my needs. I am grateful that Hayden's name was given to me by a friend and I would have no hesitation in referring more people to Hayden."
05 Dec 2019Val
65+ years old"Hayden has given my husband and I advice on progressing our superannuation and investments to a pension fund. We feel very confident Hayden has got us on the right track to be financially independent in our retirement."
30 Sep 2019Mark
46-55 years old"I wish I had called Hayden earlier when he was recommended to me. Fantastic service and knowledge. The best. "
19 Jul 2019John
56-65 years old"New clients with little knowledge of how super and pension funding into retirement works. We now have a clear understanding of how to manage it. "
20 Jun 2019Monique
Under 35 years old"Hayden was very helpful when helping us with getting life insurance. I will reccommend him to others for sure!"
18 Jun 2019Lee
56-65 years old"After a long time trying to find a knowledgeable, professional and committed superannuation and financial specialist I was referred to Hayden and couldn’t be happier. I have now moved all my accounting over to their business. I know, without question, he was looking after my best interests and appreciate his transparency. "
11 Jun 2019My Expertise
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Budgeting
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Growing Assets
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Insurance & Protection
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Managing Debt
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Retirement Planning
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Self Managed Super Funds
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Superannuation
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Tax Strategies
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Wills & Estate
Key information
- Adviser rating
- Platinum
- Years Experience
- 14 Years
- Highest qualification
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Diploma of Financial Planning
- Industry Memberships
-
0 total
- Address
- Level 1 8 Innovation Parkway
Birtinya, QLD, 4575 - Location
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Ownership Structure
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Company
Poole Group Accountants & Investment Advisers
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Licensee Every adviser is required to be licensed to provide advice. This license is known as an Australian Financial Services License (AFSL). The licensee provides the risk and compliance framework for your adviser as well as determining things like what ongoing training your adviser requires and what products can be sold. The licensee plays an important role in ensuring that your adviser is acting in your best interests. Check out your adviser’s licensee
POOLE & PARTNERS INVESTMENT SERVICES PTY. LTD.
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Licensee owned by
POOLE & PARTNERS INVESTMENT SERVICES PTY. LTD.
My Qualifications
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Certificate IV in Finance and Mortgage Broking (2012)
Level of Qualification: Level 4 - Certificate IV
Institution: Intellitrain
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Diploma of Financial Planning (2004)
Level of Qualification: Level 5 - Diploma
Institution: Deakin University
My Memberships
My Fees
- Personal Advice
- N/A
- Ongoing Advice
- N/A
- Details
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I charge an asset-based fee advice for superannuation and investment advice in regards to direct equities. This ranges from 0.55% to 1.1%, for example on a $100K portfolio, my annual fee could be up to $1,100. In regards to insurance advice, I receive a year 1 commission and ongoing trailing commission from the recommended insurance company. All fees are disclosed to clients at initial appointment and in the Statement of Advice.
Like to know more?
I'm committed to providing quality service and meeting your needs.
Top skills rated by customers
Tanya
35-45 years old"Hayden's professional approach and the time he took explaining his recommendations and reasons for why he would suggest changes to my insurance, made me feel very confident that his knowledge and experience was right for my needs. I am grateful that Hayden's name was given to me by a friend and I would have no hesitation in referring more people to Hayden."
05 Dec 2019Customer opinions
Val
65+ years old"Hayden has given my husband and I advice on progressing our superannuation and investments to a pension fund. We feel very confident Hayden has got us on the right track to be financially independent in our retirement."
30 Sep 2019Customer opinions
Mark
46-55 years old"I wish I had called Hayden earlier when he was recommended to me. Fantastic service and knowledge. The best. "
19 Jul 2019Customer opinions
John
56-65 years old"New clients with little knowledge of how super and pension funding into retirement works. We now have a clear understanding of how to manage it. "
20 Jun 2019Customer opinions
Monique
Under 35 years old"Hayden was very helpful when helping us with getting life insurance. I will reccommend him to others for sure!"
18 Jun 2019Customer opinions
Lee
56-65 years old"After a long time trying to find a knowledgeable, professional and committed superannuation and financial specialist I was referred to Hayden and couldn’t be happier. I have now moved all my accounting over to their business. I know, without question, he was looking after my best interests and appreciate his transparency. "
11 Jun 2019Customer opinions
Scott
46-55 years old"Very Happy with the advice and guidance that Hayden offers us!"
23 May 2019Customer opinions
Oliver
35-45 years old"Hayden has been a reliable and helpful resource for me when dealing with matters concerning life insurance and superannuation. I've found him to be proactive and reasonable, while providing objective advice. I feel that Hayden has my best interests in mind while providing his advice. He's great to interact with, and with rare exceptions responds in a very timely manner."
02 May 2019Customer opinions
Fiona
56-65 years old"Hayden has looked after my mothers investments and her estate and is now looking after me. I have complete faith in Hayden and The Poole Group. I am always treated with respect and patience and I'm always made feel important."
03 Apr 2019Customer opinions
Allana
Under 35 years old"Hayden provided me advice in all areas of personal life & income protection insurances. He was able to clearly explain to me the different types of insurance policies and advise on coverage that suited my personal needs. Hayden’s knowledge and experience on the different types of insurances and insurances providers has made me feel very confident knowing I’ve been given the right advice that is tailored made for me."
18 Mar 2019Customer opinions
Amanda
35-45 years old"Hayden has given me advice in areas including Personal Insurance. Hayden was able to explain things to me in a clear way. Through Hayden's knowledge and experience, I feel very confident that the advice given was right for my needs. I received Hayden's full care and attention when I needed it."
18 Mar 2019Customer opinions
Caren
35-45 years old"Hayden has looked after my life, trauma and income protection insurance for many years and I have total confidence in his knowledge and advice. Always easy to talk to and understand! And has helped me though the claim process on a number of occasions which is a huge load of my mind at a stressful time. Highly recommend Hayden White "
08 Mar 2019Customer opinions
Waka
46-55 years old"Highly experienced and always assists with enthusiasm.Hayden is first class"
11 Feb 2019Customer opinions
Graham
56-65 years old"Hayden has handled my family's insurances in a proactive & professional manner for over 12 years now. He has always ensured that we have the best cover possible & that our cover is sufficient for our needs plus priced competitively. "
31 Jan 2019Customer opinions
John
46-55 years old"Hayden was extremely efficient and helpful with my recent income protection claim. He provided me with all the information and help I needed to make the process as smooth as possible. Couldn't fault anything from start to finish. Thanks Hayden"
22 Jan 2019Customer opinions
Bruce
46-55 years old"Hayden was very proactive and contacted me when he heard news of my injury. He was very efficient in getting my claim through and settled quickly and provided all the information I needed throughout the process. Great experience."
20 Dec 2018Customer opinions
Jan
56-65 years old"Hayden was able to explain the best way for me to go forward in easy to understand terms and to enable me to retire years before I thought I would be able to. I am confident my future is secure. "
19 Dec 2018Customer opinions
Carmen
56-65 years old"Hayden has given me advice in transitioning to retirement with my superannuation fund. Hayden was able to explain things to me in a clear way. Through Hayden's knowledge and experience, I feel Very confident that the advice given was right for my needs. I did receive Hayden's full care and attention when I needed "
17 Dec 2018Customer opinions
Cara
Under 35 years old"Very happy with advice Hayden has given me and his knowledge about everything. Cannot recommend him enough. "
14 Nov 2018Customer opinions
Alastair
46-55 years old"Very happy with advice received with my income protection, life insurance and superannuation set up"
29 Oct 2018Customer opinions
Mell
Under 35 years old""Hayden has given me valuable advice in areas including loan products, self managed super funds and managing debt. Hayden was able to explain things to me in a clear way. Through Hayden's knowledge and experience, I feel very confident that the advice given was right for my needs. I always receive Hayden's full care and attention when I needed it! Would highly recommend." "
24 Oct 2018Customer opinions
Dave
56-65 years old"Hayden has given me excellent proactive advice in insurance. Hayden explained everything clearly and arranged all the paperwork and medicals promptly. With Hayden's knowledge and professionalism I feel confident in the advice and service I received. I highly recommend Hayden. "
18 Oct 2018Customer opinions
Robert
35-45 years old"I found Hayden to be very helpful and would definitely recommend him to friends and family. "
16 Aug 2018Customer opinions
Robert
46-55 years old"Hayden is very professional and a great person "
09 Aug 2018Customer opinions
Bruce
65+ years old"I would recommend Hayden for advice re transitioning into retirement and general superannuation."
08 Aug 2018Customer opinions
Emma
46-55 years old"We have been a client of Hayden's for a number of years now and his service only gets better. Highly recommended. We have full confidence in him and his staff. Jason and Emma"
07 Aug 2018Customer opinions
Carol
46-55 years old"I am very happy with Hayden, he is extremely efficient and always very prompt with any issues I have. I would recommend him to anyone i know. "
06 Aug 2018Customer opinions
Damian
56-65 years old"Very good service from Hayden. His investment proposals are well researched and responses to our questions are always prompt and helpful."
06 Aug 2018Customer opinions
Ken
35-45 years old"Hayden is a great person to deal with and i highly recommend him "
03 Aug 2018Customer opinions
Laurie
56-65 years old"Since we have handed over the control of our Superannuation Hayden has done a really good job at growing our Asset for us wand we are more than pleased with our current rate of growth"
03 Aug 2018Customer opinions
Karl
56-65 years old"Hayden has always given good advice and great recommendations. Happy to recommend him to others."
03 Aug 2018Customer opinions
Thomas
Under 35 years old"Hayden provides good old fashioned personalised service and is very knowledgeable. "
03 Aug 2018Customer opinions
keith
65+ years old"Since my introduction to Hayden he has always been helpful and his advice / recommendations have always been reliable. Always responsive via emails."
02 Aug 2018Customer opinions
Jan
65+ years old"Hayden always responds immediately and never fusses I am very pleased he is managing my account"
02 Aug 2018Customer opinions
David
35-45 years old"Hayden has been my advisor for a number of years, mostly focused around superannuation. Hayden has always provided great explanations and recommendations. The performance of investment decisions speak to his attention to detail and understanding of my investment strategies and goals."
02 Aug 2018Customer opinions
Jodi
35-45 years old"Would recommend to other customers. Very helpful and thoughtful of our situation. "
02 Aug 2018Customer opinions
Eileen
65+ years old"We have always been more than happy with Hayden's advice and expertise. He has increased our share portfolio by his diligent research and advice and we would highly recommend Hayden to anyone. "
02 Aug 2018Customer opinions
Karen
35-45 years old"Very happy with the excellent advice from Hayden and can't recommend him highly enough"
02 Aug 2018Customer opinions
Wayne
56-65 years old"Very happy with the performance of our Super Fund and the excellent advice from Hayden"
02 Aug 2018Customer opinions
Louisa
46-55 years old"Hayden has been working with us for a number of years now. He has always been available to answer our questions and make sure that our insurance meets our needs, and that our superannuation is very well managed. Hayden communicates with us regularly to ensure that we have a clear understanding of where our finances are headed. We certainly have no hesitation in recommending Hayden. "
02 Aug 2018Customer opinions
Stephen
46-55 years old"Hayden has been awesome in getting us on track and can't recommend him highly enough"
02 Aug 2018Customer opinions
Pete
46-55 years old"Hayden has continually provided solid investment strategies that have shown excellent growth and performance"
01 Aug 2018Customer opinions
Candice
35-45 years old"Hayden is very timely, knowledgeable and clear in his responses and provision of advice. I recommend him to all my clients!"
01 Aug 2018Customer opinions
Kirby
46-55 years old"Hayden goes over and above for us and his advice is great, I could not speak highly enough of Hayden and the team he works with. He will have my business for life. "
01 Aug 2018Customer opinions
Brian
65+ years old"Hayden is allways available to answer my questions even when he must despair at my lack of knowledge with investing. That’s his job and he goes above and beyond with his advice ."
01 Aug 2018Customer opinions
dean
46-55 years old"Hayden has been handling our Super and investment portfolios for a couple of years. His advise and knowledge has seen above average growth in portfolio and investments. "
01 Aug 2018Customer opinions
David
56-65 years old"Hayden has always steered us positively with regard to our finances amd had made the transition to retirement easy. We are mote than happy with his work amd performance. A gentleman, knowledgeable, with a good sense of humour. A veritable gem in the world of finance."
01 Aug 2018Customer opinions
Andrew
46-55 years old"Hayden always has reliable advice on Life insurance issues."
01 Aug 2018Customer opinions
Peter
56-65 years old"Hayden always delivers what is promised. My queries are acted on immediately. Always happy with his advise & service from Hayden and his staff. Great people to work with "
23 Jul 2018Customer opinions
Candy
35-45 years old"Have always been happy with the advise Hayden gives, his professionalism and knowledge. "
04 Jul 2018Customer opinions
Craig
46-55 years old"Hayden was proactive and efficient and his advice was spot on !"
19 Jun 2018Customer opinions
Adam
Under 35 years old"Hayden demonstrated great knowledge and advice. His communication was great. "
10 Jun 2018Customer opinions
Paul
35-45 years old"Having initially been introduced whilst overseas Hayden has been fantastic in providing simple to understand advice in a very timely manner. "
31 May 2018Customer opinions
Tony
46-55 years old"Thanks for the recent advice regarding my TPD insurance, It's not often that things get cheaper. Hayden sorted a restructure for me that satisfied my needs and cost less than previous years."
28 May 2018Customer opinions
Tony
46-55 years old"Hayden, Thanks for your recent advice to review and reduce our life and TPD insurance premiums. Your advice was quick, helpful and most importantly, saved us money on a like-for-like policy. Tony S "
23 May 2018Customer opinions
Rick
46-55 years old"Hayden has always been very professional and has been exceptional with advice throughout. "
14 May 2018Customer opinions
Greg
46-55 years old"Hayden originally provided advice and options for my personal insurance needs. When I was diagnosed with cancer Hayden swiftly dealt with the insurance companies and arranged for the prompt settlement of my claims for trauma and income protection insurances. The insurance was perfectly suited to my needs and the help in making the claims removed any stress from the financial side which allowed me to focus on my health. "
10 May 2018Customer opinions
Paul
46-55 years old"Very knowledgeable and professional"
04 May 2018Customer opinions
Phil
56-65 years old"Very professional and always available"
04 May 2018Customer opinions
Sam
35-45 years old"Hayden has looked after our Superannuation and Insurance for many years. He is always contactable and professional. I have no hesitation in recommending Hayden to our family and friends."
23 Feb 2018Customer opinions
Karen
46-55 years old"We have always found Hayden to be professional, approachable and attuned to our specific needs. I would highly recommend him to any prospective new clients."
10 Apr 2017Customer opinions
Alisha
Under 35 years old"Hayden is a wealth of knowledge. He was able to intrepret my needs perfectly and had a great way of explaining the details of the policies and put me at ease. "
17 May 2016Customer opinions
ashley
Under 35 years old"The services that Hayden provides is second to non, I was very impressed with his help and knowledge. Highly recommend him for friends and family."
08 Feb 2016Customer opinions
Garry
Under 35 years old"Hayden provides an amazing services to both myself and my partner for both for our superannuation investments and insurance policies. With the confidence our policies and services are always being reviewed to make sure they meet our current life style. A friendly honest person and nothing is ever to much to ask!"
06 Oct 2015Customer opinions
Diana
46-55 years old"Would thoroughly recommend Hayden White for his advise, professionalism and the care shown to me during my recent claim. "
24 Sep 2015Customer opinions
Kate
Under 35 years old"Great ongoing service provided both for my super and insurance policies, always on top of things and very efficient to process any amendments required. "
24 Sep 2015Customer opinions
John
35-45 years old"Hayden is a great adviser as he provides a regular quarterly review of my investments. I have been very happy with the service and investment returns since joining Hayden nearly 3 years ago."
10 Apr 2015Customer opinions
Kerri
35-45 years old"Hayden is very clear and with the advice he gives. In the last 12 months he has been spot on with the advice he has given me and several other people I have referred to him. Im very satisfied with the direction he has taken my portfolio in and more than satisfied with the 12 months results! Above the rest for sure. "
09 Apr 2015Customer opinions
Sean
35-45 years oldN/A
11 Dec 2014Customer opinions
J
46-55 years old"We have arranged our insurances - life , income protection, trauma etc through Haydn. He has helped us streamline these made it easy to understand and worked with what we already had. I recently made a claim and Haydn was with us all the way and got the process finished very quickly and successfully. Highly recommend him. He knows his products and gets to know his clients and what they need. "
29 Oct 2014Customer opinions
Robyn
46-55 years oldN/A
29 Oct 2014Customer opinions
Karen
35-45 years oldN/A
29 Oct 2014Customer opinions
Judy
56-65 years old"I find him knowledgeable, honest and reliable and appears to have our best interests for the long term at heart ."
29 Oct 2014Customer opinions
Dale
Under 35 years old"Hayden is a very proactive advisor, who understands the products he is talking about and is more then happy to go the extra mile to help out."
29 Oct 2014Customer opinions
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